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Supervisory
Training Programs for
Business & Industry All
education programs offered by the LCC Workplace Education Division
team are directed toward making your organization more
effective. The philosophy of the division is to provide
excellent, hands on training that employees can use today in the
workplace. All members of the team are seasoned
professionals with solid business and management backgrounds.
Vital Learning Supervision
Series Training Courses
Course descriptions for the
Vital Learning Leadership Effectiveness Series
Fundamental
Skills of Managing
When you have completed this workshop you will have been given the
skills to:
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Deal with your team members
on a day-to-day basis in such a way as to maintain and even
enhance their self-esteem.
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Base your discussion about
performance and work habits on your team members' behavior
rather than their personalities or attitudes.
-
Use effective listening
techniques to increase your team members' motivation to
perform to higher levels of productivity.
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Consistently encourage your
team members to participate in setting goals, solving
problems, and making decisions
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Fundamental
Skills of Communicating
When you have completed this workshop, you will have been given
the skills to:
-
See that communication is a
two-way process.
-
Construct clear, concise
messages.
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Discriminate between a
message that is clear and concise and one that is not.
-
Create messages that are in
the interest of the receiver.
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Make use of nonverbal
factors to reinforce the interest of your message.
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Listen actively to improve
communication.
-
Use feedback as a primary
tool in overcoming barriers to communication.
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Using
Positive Discipline
When you have completed this workshop,
you will have been given the skills to:
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Use techniques of positive discipline
to reduce and redirect problem behavior by people who report
to you.
-
Communicate in terms of
behavior rather than perceptions or opinions.
-
Avoid getting entangled in
personal areas that generate defensiveness and lead away from
lasting solutions.
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Recognize how important
team members participation is in defining problems and their
solutions.
-
Develop the skills
necessary to encourage meaningful participation.
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Conclude disciplinary
interviews with plans that work toward improved performance.
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Issue formal warnings in
keeping with your organization's policies.
-
Develop plans for follow-up
to make sure that the problem is solved.
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Assessing
Employee Performance
When you have completed this workshop, you will have been given
the skills to:
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Base your assessments on
facts and behavior.
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Assess performance.
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Use positive feedback to
motivate employees.
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Gain employee participation
in assessment.
-
Gain employee agreement
with the assessment.
-
Gain employee commitment to
the change needed improve performance.
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Giving
Orders and Instructions
When you have completed this workshop, you will have been given
the skills to:
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Understand the importance
of creating an atmosphere in which orders can be phrased as
requests rather than commands.
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Provide clearly stated
orders and instructions that take the individual employee's
need for information about the task into account.
-
Encourage employees to
participate by asking for their opinions and incorporating
their suggestions whenever possible.
-
Overcome barriers to
understanding by summarizing the mutually agreed upon set of
instructions for accomplishing the task.
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Use employee feedback to
insure that your orders and instructions have been clearly
understood and retained by the employee.
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Further insure the
successful completion of the task at hand by building
effective controls into the process of giving orders and
instructions.
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Improving
Employee Work Habits
When you have completed this workshop, you will have been given
the skills to:
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Distinguish between job
performance and work habits.
-
Understand the importance
of dealing with unsatisfactory work habits early, before they
require disciplinary action.
-
Explain clearly and
specifically to a team member the nature of his/her
unsatisfactory work habits, focusing on behavior rather than
personality or attitude.
-
Involve the team member in
the process of correcting the unsatisfactory behavior through
an interactive process which maintains the team member's
self-esteem.
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Build controls into the
process of improving team member work habits by getting team
members commitment to a clear plan of action and by reviewing
the progress regularly.
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Coaching
for Improved Performance
When you have completed this workshop, you will have been given
the skills to:
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Understand the special
nature of coaching a one-on-one activity that involves showing
a team member how to perform a task.
-
distinguish between
performance problems that require coaching and those that can
best be handled by clearer instructions or by other means.
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Understand the importance
of observation and analysis before coaching a team member,
since coaching, like all effective training activities, must
be well thought-out and carefully planned.
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Involve the team member in
the coaching process by asking questions and encouraging feedback.
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Establish effective
controls by setting up a review. Most often, more than one
coaching sessions is needed to improve performance.
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Positive
reinforcement for Improved Employee Performance
When you have completed this workshop, you will have been given
the skills to:
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Understand the variety of
rewards available for reinforcement.
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Know how to match rewards
and people appropriately.
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Use the frequency and
timing of rewards for maximum effects.
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Know when to reward partial
improvement.
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Clarify the connection
between rewards and the behavior you want reinforced.
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Delegating
Effectively
When you have completed this workshop, you will have been given
the skills to:
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Understand the importance
of effective delegations as well as the problems associated
with the lack of delegating or delegating poorly.
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Communicate both the need
for and the "why" of every delegated assignment and
task.
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Use delegation as a
powerful motivational tool.
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Use delegation to improve
your team members' skills and expand their horizons on the
job.
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Encourage team member
participation and involvement through proper delegating
methods.
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Specify a team member's
responsibility for a delegated task as well as establish a
team member's authority for the task with those affected.
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Develop a plan to monitor
progress through feedback and review.
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Motivating
the Employee
When you have completed this workshop, you will have been given
the skills to:
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Sustain or improve your
employee's performance.
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Understand the factors that
motivate employees to perform effectively.
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Understand how motivation
varies from individual to individual.
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Distinguish between
motivators and dissatisfies.
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Learn how to create a work
environment for each individual that will motivate high
performance.
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Dealing
With Employee Conflicts
When you have completed this workshop, you will have been given
the skills to:
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Distinguish between the two
main causes of employee conflicts: personality clashes and
work structure problems.
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Be aware of the positive
and negative by products of conflicts on the job.
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Accept conflict as an
inevitable part of all work situations; one that must be dealt
with, not ignored.
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Establish a cooperative
atmosphere in which to resolve conflicts when they arise.
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Help employees involved in
conflicts to understand each other's point of view.
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Lead them to agree on the
facts.
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Help them to agree on the
facts.
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Help them to agree on a
solution.
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Terminating
an Employee
When you have completed this workshop, you will have been given
the skills to:
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Conduct a termination
interview that will keep emotional difficulties to a minimum
in this stressful situation.
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Prepare for a termination
interview by identifying performance problems early,
attempting to correct them, and documenting employee warnings.
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Conduct the interview in a
manner that is straightforward, objective, non-defensive, and
based on specific, observable behaviors.
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Conclude the interview with
thorough coverage of final details and minimum damage to
employee self-esteem.
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Communicating
With Your Boss
When you have completed this workshop, you will have been given
the skills to:
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Understand the importance
of framing all communications with your boss in terms of
his/her self-interest.
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Enter meetings with your
boss armed with a well-thought-out and clearly stated
objective.
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Clearly link your objective
with facts that support your plans and goals.
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Work with your boss to
uncover any questions or reservations he/she may have
concerning your message.
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Clearly and concisely
restate the decisions that result from communicating with your
boss and insure that those decisions are mutually understood.
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Implementing
Change
When you have completed this workshop,
you will have been given the skills to:
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View change and the anxiety
it can cause employees as natural and inevitable parts of
organizational life that can be dealt with through effective
supervision.
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Understand the importance
of planning change carefully, so as to give employees adequate
time to provide input and accustom themselves to the change.
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Better assist your
employees' adjustment to change by being well informed and by
clearly explaining the reasons for change.
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Involve employees in the
process of change by encouraging them to ask questions and
voice opinions and by responding fully and honestly.
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Ask your employees to make
an effort to accommodate to the change.
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Follow up on the initial
meeting to make sure the process of adjustment to the change
is going forward.
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Planning
When you have completed this workshop, you will have been given
the skills to:
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Recognize the value of
planning in effective supervision.
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Apply the eight step
planning process in a work situation.
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Write clear objectives that
have appropriate measures of performance.
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Organizing
When you have completed this workshop, you will have been given
the skills to:
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Analyze the five major
organizing principles.
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Identify the
characteristics of seven common inefficiencies.
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Identify ways in which the
type of structure of the company you work for may affect your
interdependence with others and your span of control or
influence as a supervisor.
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Directing
When you have completed this workshop, you will have been given
the skills to:
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Recognize the three
elements of leadership and the role that each element plays in
the directing function.
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Determine an appropriate
leadership style to use is a given work situation.
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Use communication
techniques that enhance communication.
Lori
Ford
Director of Community Services and Workforce Education
(620) 421-6700 ext. 1278
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200 S. 14th Street